Have a question about your order, delivery, or one of our products? Contact us anytime, our team is available 24 hours a day, 7 days a week.
The best way to reach us is by email at [email protected]
We aim to reply as quick as possibly, usually within 24 hours.
Browse the shop, add items to your basket, and follow the checkout steps. You can pay using any of the payment methods shown at checkout.
Yes, as long as it hasn’t been dispatched yet.
To request a cancellation, please email [email protected] as soon as possible with your order number and details. All cancellation requests must be submitted by email.
Once an order has been dispatched, it can no longer be cancelled. However, you may still return the item in line with our returns policy.
You can track your order on the Track My Order page. You’ll also receive a dispatch email with your tracking details as soon as your order is on its way.
You can reset your password by selecting “Forgot your password?” on the login page, or you can go directly to the reset page here: Lost Password.
Log into your account and go to the Account Details section to update your name, email address, or password.
You can manage your billing and shipping addresses in the Addresses section.
You can sign up for email updates using the subscription bar at the bottom of the page. We’ll send you the latest offers and news.
We deliver to addresses within the United Kingdom only.
We do not offer international delivery.
Yes, we currently offer Standard Delivery only to these areas.
Delivery times may be longer than mainland UK, and delivery charges may be higher. Any additional cost will be clearly shown at checkout before you complete your order.
We offer Standard Delivery and Premium (Next-Day) Delivery within the United Kingdom.
For full details on delivery options, times, and charges, please see our Shipping Information page.
Standard Delivery
Orders placed before 7 pm, Monday to Friday, are dispatched on the next working day and typically arrive within two to three working days.
Premium (Next-Day) Delivery
Orders placed before 1 pm, Monday to Friday, are usually dispatched the same working day and delivered on the next working day.
Orders placed after the relevant cut-off time, at weekends, or on UK bank holidays are dispatched on the next working day.
Delivery times are estimates and may vary due to courier delays or busy periods.
We work with Royal Mail, Evri, and Yodel to deliver orders safely across the UK.
Couriers may post smaller parcels through your letterbox.
If this is not possible, they may leave your parcel in a safe place or leave a card with instructions for collection from a nearby depot or parcel shop.
Please check your tracking details first.
If your parcel seems delayed or has not arrived within the expected timeframe, please email [email protected] and we will look into it for you.
Yes. You can return items within 30 days of delivery as long as they are unused, unopened, and in their original packaging.
To start a return, please email [email protected] with your order number.
For hygiene reasons, some items cannot be returned once opened or unsealed. This includes:
These items can only be returned if they are faulty.
We recommend using a tracked postal service and keeping proof of postage.
Once we receive and inspect your return, your refund will be processed within 14 days.
Refunds are issued to the same payment method used at checkout.
Your bank or payment provider may take 5-10 working days to display the refund.
We do not currently offer exchanges.
If you would like a different item, please return your order for a refund and place a new order.
Please email [email protected] within 48 hours of delivery with:
We will resolve this for you as quickly as possible.
Please email us with:
We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.
If you prefer a refund instead, we can process this once we receive the returned item.
Please check the parcel thoroughly first, as some orders may arrive in more than one package.
If something is missing, email [email protected] within 48 hours of delivery and we will look into it for you.
We accept the following payment methods:
All available payment options will appear at checkout.
Yes. All payments are processed securely using trusted, encrypted payment systems.
We do not store any card details.
Yes. Klarna and Clearpay are available for customers who qualify.
These services are subject to their own checks and terms.
Yes. We offer promotions and discount codes from time to time.
Unless stated otherwise, only one discount code can be used per order.
Yes. We only stock authentic, genuine products from trusted and reputable brands.
Yes. All products should be used as directed.
Please follow the instructions, warnings, and safety information provided on the product packaging.
No. Our products are sold for personal use only and are not permitted for resale.
