PRIVACY POLICY

Who We Are

This Privacy Policy explains how Cooksters Ltd (trading as CookstersHub), a company registered in the United Kingdom, collects, uses, and protects your personal data.

CookstersHub is committed to safeguarding your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cooksters Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZC034139.

Our website address is https://cookstershub.com.

What Data We Collect

We collect personal information when you place an order, contact us, or use our website. This may include:

Name, email address, phone number, and other contact details
Billing and shipping addresses
Order details and transaction history
Technical data such as your IP address, browser type, and device information
Usage information collected through cookies and analytics tools such as Google Analytics

Order and Payment Information

If you make a purchase through our website, we collect the details necessary to process your order, including billing, shipping, and product information.

All payments are processed securely through trusted third-party providers such as Stripe, PayPal, Klarna, and Clearpay.

CookstersHub does not store or have access to your full card details.

All transactions are encrypted and processed over a secure (HTTPS) connection.

Orders Placed Through Marketplaces

If you buy one of our products through a marketplace such as Amazon, eBay or Temu, the marketplace shares with us the details we need to fulfil your order: your name, delivery address, phone number (where provided) and order details. We use this information only to pack and deliver your order, provide tracking, and handle returns or customer support for that order. We never use marketplace customer details for marketing.

Your order details are processed in our own order management system, hosted on secure servers in the United Kingdom. Names, addresses and contact details are stored encrypted, access is limited to authorised staff, and every access is logged.

To deliver your order we share your name, delivery address and, where needed, phone number with our delivery partners (such as Evri, Royal Mail, Yodel/InPost or the marketplace’s own delivery service) and with the shipping software we use to print labels.

How We Use Your Data

We use your data to:

Process and deliver your orders
Provide customer support and respond to enquiries
Improve our website and shopping experience
Prevent spam, fraud, and unauthorised activity
Comply with legal and accounting obligations
Send post-purchase emails related to your order

Please note that certain purchases may relate to personal or sensitive topics (for example, sexual health or wellness). We treat all such order information as strictly confidential and process it securely in accordance with UK GDPR.

CookstersHub Rewards

If you create an account or place an order, we may process information relating to our CookstersHub Rewards scheme. This may include your points balance, pending points, points history, claimed rewards, reward voucher codes, expiry dates, and order-related reward activity.

We use this information to operate the rewards scheme, show your points and rewards in your account, apply eligible reward vouchers, prevent misuse, and manage refunds, cancellations, expired rewards, and customer support queries.

Our lawful basis for processing this information is usually contract, where it is necessary to provide account and order-related rewards, and legitimate interests, where it is necessary to manage, secure, and improve the rewards scheme.

Reward history may be retained as part of your customer account and order history for customer service, fraud prevention, accounting, and record-keeping purposes.

Legal Basis for Processing

We process personal data under the following lawful bases:

Contract – to deliver and manage your purchases or services
Consent – when you opt in to receive marketing communications
Legitimate interests – to operate and improve our website
Legal obligation – to comply with tax, accounting, or regulatory requirements
Vital interests – to protect against fraud or misuse

Cookies

This website uses cookies for essential functionality and analytics. Examples include:

Saving your login or session preferences
Remembering your details for faster checkout
Measuring website traffic and usage (e.g. via Google Analytics)

You may manage or withdraw cookie consent at any time via your browser or our cookie banner (powered by CookieYes).

You can also opt out of Google Analytics tracking at any time by visiting https://tools.google.com/dlpage/gaoptout.

Who We Share Data With

We do not sell or trade your personal data. However, information may be processed by trusted third parties, including:

Hosting and website management providers
Analytics and anti-spam tools
Email and contact form platforms
Payment processors and delivery partners

We may also disclose data when required by law, or to protect the rights, property, or safety of Cooksters Ltd, our users, or the public.

Marketing Communications

We may send you marketing emails about new products and offers if you have opted in.

If you have made a purchase, we may also send post-purchase emails related to your order, such as a review request and, where applicable, a review reward or discount code. You can opt out of these emails at any time using the unsubscribe link in our emails, by updating your preferences in your account (if available), or by contacting [email protected].

We never share your information with third parties for their own marketing purposes.

How Long We Retain Your Data

We keep data only as long as necessary:

Customer and order information is retained as required by UK tax and accounting law
Contact form entries are stored for customer service purposes
Marketing preferences are kept until you unsubscribe
Delivery details received from marketplaces (name, address, phone) are deleted within 30 days of your order being delivered or completed, unless we are required by law to keep them longer.

When you close your account or request deletion, we retain only minimal data to meet legal or suppression requirements.

Children’s Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect or store personal information from anyone under the age of 18. If we become aware that data has been collected from someone under 18, it will be deleted promptly.

Your Rights

You may request at any time:

Access to the personal data we hold
Correction or deletion of your data
Withdrawal of consent for processing
A copy of your information (data portability)

To exercise these rights, contact [email protected].

For all privacy-related queries, please contact our Data Protection Lead at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Data Transfers and Security

Some of our service providers (such as Google or Mailchimp) may store or process data outside the UK.

We ensure appropriate safeguards are in place, such as the UK Data Bridge and Standard Contractual Clauses (SCCs).

We use technical and organisational measures to protect your personal data, including encryption, secure hosting, access controls, and regular security monitoring.

If a data breach occurs, we will notify affected users and the ICO as required under UK GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Please review this page periodically for the latest version.

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