This Privacy Policy explains how Cooksters Ltd (trading as CookstersHub), a company registered in the United Kingdom, collects, uses, and protects your personal data.
CookstersHub is committed to safeguarding your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cooksters Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZC034139.
Our website address is https://cookstershub.com.
We collect personal information when you place an order, contact us, or use our website. This may include:
Name, email address, phone number, and other contact details
Billing and shipping addresses
Order details and transaction history
Technical data such as your IP address, browser type, and device information
Usage information collected through cookies and analytics tools such as Google Analytics
If you make a purchase through our website, we collect the details necessary to process your order, including billing, shipping, and product information.
All payments are processed securely through trusted third-party providers such as Stripe, PayPal, Klarna, and Clearpay.
CookstersHub does not store or have access to your full card details.
All transactions are encrypted and processed over a secure (HTTPS) connection.
We use your data to:
Process and deliver your orders
Provide customer support and respond to enquiries
Improve our website and shopping experience
Prevent spam, fraud, and unauthorised activity
Comply with legal and accounting obligations
Please note that certain purchases may relate to personal or sensitive topics (for example, sexual health or wellness). We treat all such order information as strictly confidential and process it securely in accordance with UK GDPR.
We process personal data under the following lawful bases:
Contract – to deliver and manage your purchases or services
Consent – when you opt in to receive marketing communications
Legitimate interests – to operate and improve our website
Legal obligation – to comply with tax, accounting, or regulatory requirements
Vital interests – to protect against fraud or misuse
This website uses cookies for essential functionality and analytics. Examples include:
Saving your login or session preferences
Remembering your details for faster checkout
Measuring website traffic and usage (e.g. via Google Analytics)
You may manage or withdraw cookie consent at any time via your browser or our cookie banner (powered by CookieYes).
You can also opt out of Google Analytics tracking at any time by visiting https://tools.google.com/dlpage/gaoptout.
We do not sell or trade your personal data. However, information may be processed by trusted third parties, including:
Hosting and website management providers
Analytics and anti-spam tools
Email and contact form platforms
Payment processors and delivery partners
We may also disclose data when required by law, or to protect the rights, property, or safety of Cooksters Ltd, our users, or the public.
We may occasionally send you updates or promotions about new products and offers if you’ve opted in or made a purchase.
You can unsubscribe at any time by using the link in our emails or by contacting [email protected].
We never share your information with third parties for their own marketing purposes.
We keep data only as long as necessary:
Customer and order information is retained as required by UK tax and accounting law
Contact form entries are stored for customer service purposes
Marketing preferences are kept until you unsubscribe
When you close your account or request deletion, we retain only minimal data to meet legal or suppression requirements.
Our website and products are intended for adults aged 18 and over. We do not knowingly collect or store personal information from anyone under the age of 18. If we become aware that data has been collected from someone under 18, it will be deleted promptly.
You may request at any time:
Access to the personal data we hold
Correction or deletion of your data
Withdrawal of consent for processing
A copy of your information (data portability)
To exercise these rights, contact [email protected].
For all privacy-related queries, please contact our Data Protection Lead at [email protected].
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
Some of our service providers (such as Google or Mailchimp) may store or process data outside the UK.
We ensure appropriate safeguards are in place, such as the UK Data Bridge and Standard Contractual Clauses (SCCs).
We use technical and organisational measures to protect your personal data, including encryption, secure hosting, access controls, and regular security monitoring.
If a data breach occurs, we will notify affected users and the ICO as required under UK GDPR.
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Please review this page periodically for the latest version.
Cooksters Ltd (trading as CookstersHub)
Company Number: 15276430
Registered Office: Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ, UK
VAT Number: GB466123790
ICO Registration Number: ZC034139
Email: [email protected]
For more information about how we handle your orders and service use, please see our Terms & Conditions.
