Processing and Dispatch

Orders are usually processed and dispatched on the same working day when placed before the relevant cut-off time (Monday–Saturday), unless stated otherwise on the product page.

You’ll receive an order confirmation email once your purchase has been placed, followed by a dispatch confirmation with tracking details once your order has shipped.

Delivery Areas

We currently offer delivery within the United Kingdom and the Channel Islands.

We do not offer international shipping at this time.

Out-of-Mainland UK Deliveries

We offer Standard Delivery to eligible addresses outside mainland UK, including Northern Ireland, the Scottish Highlands, and the Channel Islands.

Available delivery options, charges, and estimated delivery times will be shown at checkout based on the delivery address provided.

Delivery charges and delivery times for these areas may differ from mainland UK.

Delivery Options and Times

We work with trusted couriers including Royal Mail, DPD, Evri, and Yodel to deliver your orders safely and on time.

Available delivery options include:

Standard Delivery

Orders placed before 3:30 pm from Monday to Friday, or before 11:30 am on Saturday, are usually dispatched the same day, with delivery typically taking two to three working days.

Next-Day Delivery (Mainland UK)

• Monday to Thursday: Order by 3:30 pm for delivery the next working day.
• Friday: Order by 3:30 pm for delivery Saturday.
• Saturday: Order by 11:30 am for delivery Monday.

Orders placed after the relevant cut-off time, on Sundays, or on UK bank holidays are dispatched on the next working day (Monday to Saturday).

Delivery times are estimates and may vary during busy periods, in remote or out-of-mainland delivery areas, or due to courier delays beyond our control.

We also offer free delivery promotions on qualifying orders. These offers will be clearly displayed at checkout and may vary from time to time.

Ownership and responsibility for the goods transfer to you once your order has been delivered to the address provided or collected by you.

Click & Collect

We also offer Click & Collect on selected orders.

• Orders placed before 1 pm Monday to Friday are usually available for same-day collection.
• Collect from Redditch, Monday to Friday, 9 am to 5 pm.
• Click & Collect orders can only be collected after you have received confirmation that your order is ready.

Orders placed after 1 pm, on Saturdays, Sundays, or on UK bank holidays will be processed on the next working day.

You’ll receive an email once your order is ready for collection, including your collection code, collection details, and full collection address.

Please bring your order number or collection code when collecting.

If someone else is collecting on your behalf, they must bring your collection code.

Delivery Delays

We are not responsible for delays caused by courier issues, postal strikes, severe weather, or other events beyond our reasonable control.

If your delivery is delayed, please contact help@cookstershub.com, and we will do our best to assist.

Undeliverable Parcels

If a parcel is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange redelivery. Additional shipping fees may apply for re-dispatch.

Missing or Damaged Items

Please inspect your order as soon as it arrives.

If any items are missing, faulty, or damaged, contact us within 48 hours of delivery by emailing help@cookstershub.com.

Include your order number and, if possible, clear photos of any damage so we can resolve the issue promptly.