Introduction

We want you to be happy with your purchase. This policy explains how to return items if they are faulty, damaged, incorrect, not as described, or no longer wanted.

Consumer rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Cancelling Before Dispatch

To request a cancellation, you must email help@cookstershub.com as soon as possible with your order number and details. All cancellation requests must be submitted by email.

Orders that have not yet been dispatched will be cancelled and refunded in full.

Returning Items After Delivery

Eligible consumer orders may be returned within 30 days of delivery, provided the items are unused, unopened, and in their original packaging.

To start a return, please email help@cookstershub.com with your order number and reason for return.

For change-of-mind returns, returned items must:

• Be unused and in their original, undamaged packaging
• Include all accessories and any safety seals
• Be returned within 30 days of delivery

Free Returns

We offer free returns within 30 days of delivery for eligible consumer orders. Once your return request has been approved, we will send you a prepaid return label and instructions.

For business, bulk, trade, or resale purchases, change-of-mind returns may be accepted at our discretion. If approved, the buyer is responsible for arranging and paying the return postage. We recommend using a tracked delivery service, as the goods remain the buyer’s responsibility until they are received by us.

If your item is faulty, damaged, incorrect, or not as described, we will arrange or reimburse the return postage where required.

Health, Beauty, and Hygiene Products

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or unsealed, unless faulty:

• Cosmetics, skincare, and fragrance items
• Personal care or wellness products, including oral care and intimate items

If these products are unused, unopened, and in their original sealed packaging, they may be returned within the 30-day period.

These exclusions comply with Regulation 28 of the Consumer Contracts Regulations 2013.

Refunds

Once your return is received and inspected, we will process your refund within 14 days.

Refunds are issued to your original payment method.

If your item is faulty, damaged, incorrect, or not as described, you will receive a full refund, including:

• The item cost
• The original delivery charge (at the standard rate)

Refunds typically appear in your account within 5–10 working days, depending on your payment provider.

Exchanges

We do not currently offer exchanges.

If you would like a different product, please return your original order for a refund and place a new order.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer law.

Contact

If you have any questions about this Returns & Refunds Policy, please contact:

Email: help@cookstershub.com