Introduction

We want you to be happy with your purchase. This policy explains how to return items if they are faulty, damaged, or no longer wanted.

Your rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Cancelling Before Dispatch

To request a cancellation, you must email [email protected] as soon as possible with your order number and details. All cancellation requests must be submitted by email.

Orders that have not yet been dispatched will be cancelled and refunded in full.

Returning Items After Delivery

You may return items within 30 days of delivery, provided they are unused, unopened, and in their original packaging.

To start a return, please email [email protected] with your order number and reason for return.

Returned items must:

• Be unused and in their original, undamaged packaging
• Include all accessories and any safety seals
• Be returned within 30 days of delivery

Free Returns

We offer free returns within 30 days of delivery.

Once your return request has been approved, we will send you a prepaid return label and instructions.

We recommend obtaining proof of postage when sending your return. We cannot accept responsibility for items lost in transit without proof of return.

Health, Beauty, and Hygiene Products

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or unsealed, unless faulty:

• Cosmetics, skincare, and fragrance items
• Personal care or wellness products, including oral care and intimate items

If these products are unused, unopened, and in their original sealed packaging, they may be returned within the 30-day period.

These exclusions comply with Regulation 28 of the Consumer Contracts Regulations 2013.

Refunds

Once your return is received and inspected, we will process your refund within 14 days.

Refunds are issued to your original payment method.

If your item is faulty, damaged, or incorrect, you will receive a full refund, including:

• The item cost
• The original delivery charge (at the standard rate)

Refunds typically appear in your account within 5–10 working days, depending on your payment provider.

Exchanges

We do not currently offer exchanges.

If you would like a different product, please return your original order for a refund and place a new order.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer law.

Contact

If you have any questions about this Returns & Refunds Policy, please contact:

Email: [email protected]